Winter AMA Special Session- Understanding Emotions in Consumption Experiences: A Cognitive Appraisal Approach

2011 AMA Winter Educators’ Conference February 18-20, 2011 “Understanding Emotions in Consumption Experiences: A Cognitive Appraisal Approach” “Gift Shopping and Consumers’ Negative Self-Conscious Emotions” Barry J. Babin, Louisiana Tech University Weiling Zhuang, Eastern Kentucky University “When Norms Are Violated: The Role Continue reading